How long does Sitting in the Database need to prepare and ship my order?
The preparation time for most of the products is 24/48 hours. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday. The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

To which countries do you ship?
We ships to almost every country in the world with express courier. However, shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities.

What are the shopping costs and the delivery time?
You can estimate the shipping costs and delivery time in our shopping cart yourself.

Do you offer package tracking?
Yes, you can track any package and check the tracking number in your control panel. If for some reason you are unable to do so, please contact us by email and we will track your pack for you.

What is included in the shipping charges for delivieries outside the European Union?
In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges at destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are actually delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as Sitting in the Database will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. Sitting in the Database will not be held responsible for customs clearance delays or if the local authorities decide to confiscate any element contained in the shipment.

What is included in the shipping charges?
The shipping charges include:

  • Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
  • Transportation
  • Insurance
  • Customs clearance at origin

How to cancel an order?

If you wish to cancel an order and stop your shipment, you can cancel it from the Orders menu of your Control Panel.

However, please be aware that once the order is in the “PROCESSED” status, it can no longer be cancelled. If you want to cancel an order that is still “IN PROCESS” and our system does not allow cancellation, you can send an “order not received” email indicating the reasons for the cancellation. Our staff will try to respond as soon as possible, although we do not guarantee that it will be possible to stop the order.

Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.

What’s the average Transit Time?

As we told before, we ship using express courier. This means generally you will get the order within 3-5 days.

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